Our Refund Rule
Digital products are easy to save and share, so refunds are limited. Once we send the file, the order is final. This helps protect digital content and keeps the process fair for all users.
When Refunds Are Not Possible
We cannot offer a refund in these cases:
- You received the file
- You downloaded the file
- You opened the file
- You ordered the wrong item
- You changed your mind after delivery
Digital files cannot be returned, so we cannot cancel the order after access is given.
Wrong Product Selected
If you ordered the wrong file and have not opened the link, contact support fast. We check the order and guide you based on the case. Once you open the file, the order becomes final.
Link Not Working
If your download link does not open, we send a new link after a short check. We make sure you receive the file you paid for. This is not a reason for a refund, as the issue can be fixed.
Missing or Delayed Email
If you did not get the email, check your spam folder. If it is not there, contact us. We send the file again. This also does not qualify for a refund because the product is still delivered to you.
File Not Opening
If the file does not open on your device, we guide you step by step until it works. Many issues fix with a simple tool or a second device. This is a technical issue, not a product issue.
Our Support Promise
We help with access, file issues, and link errors. We aim to give students a smooth study path. Our team replies with clear steps so you feel safe using our platform.
Contact for Help
If you need guidance with your order, reach out to us.
Email: support@digitaldockmedia.com
We reply in a simple and clear way.